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Terms and Conditions

At Plakton Shoes, our commitment to exceptional customer service ensures your shopping experience is met with total peace of mind. By using our website, you agree to adhere to the following terms and conditions.

In line with the Trade Practices Act 1974 and State Fair Trading legislation, we pledge to ensure that:

  • The goods supplied correspond with the description of the goods;
  • The goods supplied are of merchantable quality and fit for purpose; and
  • That any services subsequently supplied to the goods are rendered with due care and skill.

In an instance where any of the above implied conditions are not met, within a reasonable period of time, when you can provide proof of purchase, that is, your receipt, we will:

  • Offer you a store credit note;
  • Offer to exchange the goods;
  • Offer to repair the goods; or
  • Offer you a refund,

All returned items must be unworn and in their original packaging to ensure safe transit. Please use reliable postage methods as we cannot be held responsible for lost or damaged items during return shipping, and note that you are responsible for return postage costs.

Occasionally, we may sell out of an item you have ordered before your order has been processed. This is especially likely during Sale periods. We aim not to charge your payment method until your order is guaranteed, in the unlikely event that you are charged and we cannot provide the goods, we will refund your payment immediately. This can take up to three working days to appear on your statement.

Whilst we aim to ensure the information contained on the Website is correct, Plakton Shoes makes no warranty as to the accuracy, of any products on the Website.

We accept no liability or responsibility for any loss or damage caused by you or any third party, by the Website or the products sold on it including without limitation, loss or damage suffered as a result of negligence.


Refunds & Exchanges

Please click here to see information on returning or exchanging your order.


Faulty Merchandise

In the rare event of a fault discovered upon receipt, please contact us promptly. We cannot accept returns on faulty items without prior assessment, which may require communication via email, phone, or in-store inspection. Faulty items are subject to manufacturer inspection, and if deemed faulty, your credit card will be refunded, including initial and subsequent postage costs. In some instances, may need to be sent interstate in order for this to occur. We will do our best to ensure that this procedure is completed as quickly as possible.

Any problems that have developed after the goods have had a fair amount of use will not be accepted as faulty. In such an event that this is deemed to be the case, you will be notified and the items returned to you, (you may be required to cover postage costs).

Your agreement to these terms is implicit in any online purchase from Plakton Shoes. Please review this policy before making your purchase, as Plakton Shoes reserves the right to modify it at any time. Please ensure that you are aware of this information before you make your purchase.

For more information on refunds, exchanges, or faulty merchandise, please contact us directly. Thank you for choosing Plakton Shoes.